Brand Ambassador Richmond Centre

The Brand Ambassador position is a key member of the team. S/he loves not only working with internal and external customers, by leading by example in all service and sales functions but also has a deep appreciation for doing things better. The Lao Feng Xiang Sales Professional has strong communication skills and works effectively with their peers, management and the brand ambassador to help drive business results.

Responsibilities

The Brand Ambassador is the heart of the back of house operations in a Lao Feng Xiang store. The Brand Ambassador has strong communication and problem solving skills and works effectively with sales professionals, management, and clients to drive store sales and profitability. Duties include providing exceptional client service, order fulfillment, inventory management, and ensuring merchandise is delivered.

Sales: Deepen the relationship with our clients to drive lifetime loyalty and spend. Carry out operations functions to support the store in consistently achieving or exceeding monthly, quarterly and annual store sales plan. Capture data during client interactions to cultivate new and existing clients. Effectively handle internal and external phone and e-mail correspondence and partner with Sales Professionals and management to optimize sales opportunities.

Service: Elevate in store experience consistently delivering memorable moments. Demonstrate passion as a Lao Feng Xiang brand ambassador by providing the Art of Gold during every client interaction. Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on client feedback. Utilize deep knowledge of product, service, and care and handling instructions to maximize client satisfaction during each interaction.

Operational Excellence: Provide exceptional operational support to drive sales and service. Act as a first point of contact with clients, welcoming them into the store, assigning sales professionals, managing line-ups. Execute daily tasks such as replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise, following company operational policies and procedures. Monitor and reconcile merchandise inventory, using reports and systems to assess inventory accuracy, report discrepancies to management. Partner and communicate effectively with Sales Professionals, management and clients to respond and follow up on requests for assistance in product and service information, service, repairs, shipping and inventory quickly and accurately. Support Company operations efficiency objectives by ensuring all activities maximize productivity and by providing feedback on process changes through appropriate channels.

Qualifications

Required Qualifications:

• Strong Analytical skills
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours as necessary, including nights, weekends and holidays.
• Organized and detail oriented
• Flexibility to perform different tasks based on day-to-day business needs.
• Must have authorization to work in the United States or in the country where the position is based.

Preferred Qualifications:

• A college/university degree.
• Graduate gemologist degree or previous Gemological Institute of America (GIA) course work.

Job Types: Full-time, Permanent